Privacy Policy

We may collect information that you voluntarily provide when requesting a quote, contacting us, submitting documents, making payment, or using our services.

This information may include:

• Name and contact information.
• Email address and telephone number.
• Mailing or return-shipping address.
• Information contained in documents submitted for processing.
• Document issuance and destination information.
• Billing, transaction, or payment-related information.
• Messages and communications relating to your service request.
• Any additional information you voluntarily provide.

Information collected by Global Apostille Group may be used to:

• Respond to inquiries and quote requests.
• Review documents for requested services.
• Provide apostille, authentication, translation, notary, retrieval, or other requested services.
• Communicate regarding document requirements, payments, shipping, or processing status.
• Process payments and maintain appropriate transaction records.
• Coordinate with government agencies, couriers, translators, or other service providers when necessary to complete a request.
• Maintain business, accounting, and service records.
• Protect against fraud, misuse, or unauthorized activity.

Global Apostille Group does not sell personal information.

We may disclose limited information when reasonably necessary to perform a requested service, including to government agencies, County Clerks, courts, educational institutions, translators, couriers, payment processors, technology providers, or other service providers involved in fulfilling the request.

Information may also be disclosed when required by law, court order, governmental request, or when reasonably necessary to protect the rights, property, or safety of Global Apostille Group, our clients, or others.

Global Apostille Group may use third-party service providers for payment processing, website hosting, communications, shipping, scheduling, accounting, document processing, and other business functions.

These providers may receive information necessary to perform their respective services and may maintain their own privacy and security practices.

Global Apostille Group does not require clients to provide complete payment-card information directly through ordinary email or text communications when payment is processed through an authorized payment platform.

We take reasonable administrative and practical measures to protect personal and document-related information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no website, email system, electronic transmission, messaging platform, storage system, or shipping method can be guaranteed to be completely secure.

We retain personal and business information only for as long as reasonably necessary to provide services, maintain transaction records, resolve inquiries or disputes, comply with applicable obligations, and support legitimate business purposes.

Retention periods may vary depending on the type of information, service performed, payment record, document, or applicable recordkeeping requirement.

You may contact Global Apostille Group to request that we review, correct, update, or delete personal information maintained by us, subject to any information we may reasonably need to retain for transaction, legal, accounting, fraud-prevention, or other legitimate business purposes.

We may need to verify your identity before fulfilling a request involving personal or document-related information.

Our website and third-party technology providers may collect limited technical information necessary to operate the website, maintain security, understand site performance, or provide requested functionality.

When you communicate with us by telephone, email, text message, WhatsApp, website form, or another communication method, we may retain those communications as reasonably necessary to respond to your request and maintain service records.

Third-party websites or platforms used in connection with our services may be governed by their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

The current version will be posted on this page together with an updated effective date.