Terms of Service

Global Apostille Group provides professional document-processing services, which may include apostille processing, authentication, embassy legalization, notary services, translation, document retrieval, document preparation, and other administrative services.

We are not attorneys and do not provide legal advice or legal representation. Information provided by Global Apostille Group is offered for general informational and administrative purposes only.

Clients are responsible for:

• Providing accurate, complete, and truthful information.
• Reviewing documents before submission or final use.
• Providing complete and legible source documents.
• Confirming that the requested document is appropriate for its intended use.
• Confirming any requirements imposed by embassies, consulates, foreign governments, schools, courts, employers, or other receiving authorities.
• Complying with document-age, expiration, translation, certification, and other destination-specific requirements.

All processing times provided by Global Apostille Group are estimates unless expressly stated otherwise.

Processing may be affected by government agencies, County Clerks, Secretaries of State, the U.S. Department of State, embassies, consulates, courts, schools, couriers, holidays, closures, or other third parties outside our control.

Expedited service refers to the level of service provided by Global Apostille Group and does not constitute a guarantee of action by a government agency or other third party within a particular timeframe.

Service fees are disclosed before work begins whenever reasonably possible. Pricing may vary depending on document type, jurisdiction, urgency, complexity, shipping, government fees, and additional services requested.

• Payment may be required before processing begins.
• Government, courier, retrieval, and third-party fees may be charged separately.
• Additional work requested after the original quote may result in additional charges.

Refund requests are reviewed on a case-by-case basis and may depend on whether work has already begun or expenses have already been incurred on the client's behalf.

Government fees, filing fees, courier charges, retrieval expenses, translation work already completed, and other third-party costs may be non-refundable once incurred.

Translation services are completed based on the source document provided by the client.

Clients are responsible for reviewing names, dates, places, identification numbers, and other important information appearing in translated documents before final use.

Global Apostille Group is not responsible for errors caused by illegible, incomplete, inaccurate, or unclear source material supplied by the client.

To the extent permitted by applicable law, Global Apostille Group is not responsible for delays, losses, rejections, or other issues arising from circumstances outside its reasonable control, including:

• Delays caused by government agencies or third parties.
• Rejection based on client-provided information or document type.
• Changes in government or receiving-authority requirements.
• Courier delays, loss, or damage caused by external shipping providers.
• Acceptance decisions made by foreign governments, embassies, consulates, courts, schools, banks, employers, or other receiving authorities.

Global Apostille Group does not guarantee a particular legal, immigration, business, educational, or administrative outcome resulting from the use of an apostilled, authenticated, translated, or otherwise processed document.

By requesting services, clients consent to receiving service-related communications by telephone, email, text message, or messaging platforms such as WhatsApp when necessary to complete the requested service.

Response times may vary depending on business hours, workload, holidays, and the nature of the request.

By requesting, purchasing, or using services provided by Global Apostille Group, the client acknowledges that they have reviewed and accepted these Terms of Service.

Global Apostille Group may update these Terms of Service from time to time. The version published on this website will reflect the terms currently in effect.